GSA Blog

AI in Action: How GSA is Transforming Federal Services

This blog is part of a series highlighting our progress this year.

2025 is winding to a close but it’s full speed ahead in the race to position the U.S. government as the leader in artificial intelligence and emerging technology. President Trump’s AI Action Plan, published in July 2025, laid out a bold strategy to accelerate AI innovation, build American AI infrastructure, and ensure the United States leads the global AI race. Our Technology Transformation Services stepped up to support that mission.

Accelerated Adoption of AI tools

One of the biggest hurdles to federal AI adoption is the time-consuming and expensive authorization process. That’s why in 2025, changes to the Federal Risk and Authorization Management Program included the launch of FedRAMP 20x—the introduction of innovative approaches to make automated authorization simpler, easier and cheaper for commercial cloud providers.

Better policies under FedRAMP 20x will:

• Allow widespread access to critical AI services across government.
• Help streamline AI procurement across federal agencies.
• Eliminate the existing requirement for agency sponsorship of AI cloud provider offerings before entering the FedRAMP authorization pipeline. 

FedRAMP delivers on the White House’s AI Action Plan priority to enable AI adoption in government by prioritizing the authorization of conversational AI engines that are designed for routine and repeated use by federal workers. 

We’re on track to complete the first three AI Prioritization FedRAMP 20x Low authorizations in January 2026!

AI for All of Government

Imagine being able to test drive the latest AI models before committing to a purchase. That capability was a central pillar in the President’s AI Action Plan, and TTS engineers and our internal technology shop, GSA IT, delivered on it quickly by launching USAi in August, as the government’s first shared platform for experimenting with AI models.

USAi gives federal agencies a way to test top AI models before choosing the right tools for their mission, with no up-front cost. Now, participating agencies, no matter what their size, can:

• Explore AI models without exposing sensitive data or risking compliance issues.
• Evaluate AI tools from different vendors side by side.
• Use tailored analytics and dashboards to see performance, track use cases and measure maturity over time.

USAi delivers on the White House’s AI Action Plan priorities to streamline adoption, build smarter infrastructure and coordinate federal action by giving agencies a common, cleared environment for AI experimentation. 

Looking Ahead

As we move into 2026, GSA is committed to facilitating the federal deployment and use of AI, fostering greater collaboration and knowledge-sharing across agencies, and helping remove barriers to AI innovation in government. We know that by building a smarter, faster government it will increase efficiency and deliver better results to the American people. 

Here at GSA, we’ve been testing out chatbots that provide simple answers to common inquiries about federal programs, using AI to help draft market research summaries and testing built-in generative AI functions to increase employee productivity. 

But, FedRAMP 20x and USAi don’t just support GSA’s work, they support the entire federal government. For the public, this means easier access to benefits, answers to questions when you need them and faster relief when disaster strikes. Now that’s a government we can all stand behind.