Airline information

For your convenience, direct links to each City Pair Program’s participating airline carrier’s fees and policies for baggage, pet, and service animals are provided below. If travel is on an international flight with a codeshare partner of the airline, you must check the operating airline’s policy and fees. For further information or questions, reach out to the airline’s customer service.

Airline information
Airline Baggage Fees and Policies1 Pet and Service Animal Policies3 Airline Customer Service
Alaska Airlines Baggage information Pet and service animal information 800-252-7522 and Customer Care
American Airlines Baggage information Pet and service animal information 800-433-7300 and Customer Relations
Delta Air Lines Baggage information 2 Pet and service animal information 800-221-1212 and Customer Support
Hawaiian Airlines Baggage information 2 Pet and service animal information 800-367-5320 and Customer Help
JetBlue Airways Baggage information 2 Pet and service animal information 800-538-2583 and Contact Us
Silver Airways Baggage information 2 Pet and service animal information 801-401-9100 and Customer Care
Southwest Airlines Baggage information Pet and service animal information 800-435-9792 and Contact Us
United Airlines Baggage information Pet and service animal information 800-864-8331 and Customer Care
1. Federal Travel Regulation 301.12.2 identifies excess baggage as a miscellaneous expense. Verify your agency’s policy.
2. Select FY23 city pairs have a $0 First Checked Bag Fee. Contact your Travel Management Center (TMC) to determine if this applies to your upcoming travel.
3. If you are traveling with a military working dog, please refer to the Air Force Guidance Memorandum to AFI 31-126 [PDF], Military Working Dog Program.

Additional fees that may apply to your travel

To ensure you don't have any surprises on your next airfare bill, below are some fees that might be required.

Change fees

The airline carriers may charge a change fee to travel agents who do not reissue a ticket when a traveler makes a voluntary change to a ticketed transaction. This is a policy between the airlines and travel agents, and is not under the authority of the City Pair Program Contract. Contact your TMC for more information.

  • If a travel agent does not change the record, the carrier won’t be able to determine if a flight is overbooked, or if additional monies should be collected or refunded as a result of the change.
  • When the traveler checks in, that person’s record will not show the most recent changes, which may impact his/her ability to board a flight.
  • The airlines are not charging the government for this change fee. Rather, the airlines are charging this fee to the travel agent; if, and only if, the travel agent does not reissue the ticket when a change is made after the ticket has been issued.
  • The charge is not imposed when the travel agent reissues tickets to reflect voluntary changes.

Fuel surcharge

Due to the continued volatility in fuel costs, the City Pair Program is allowing airlines to assess a fuel surcharge to domestic or international contract fares after the surcharge has been in place commercially for a minimum of 14 consecutive days and:

  • May not be higher than that imposed commercially.
  • Will be assessed at the time of ticket issuance.
  • Will be removed from the contract fares when it is no longer imposed commercially on the applicable fares in a market.

Transportation Security Administration (TSA) fees

All ticketed or purchased travel as of July 21, 2014 includes a passenger civil aviation security service fee (security service fee), refer to the TSA's security fees page.

Last Reviewed: 2022-09-12