E-Gov Travel Service 2 (ETS2)

ETS2's benefits and features include:

  • Improved usability and optimized online travel planning.
  • Increased navigation and ease-of-use, enabling informed cost and sustainability decisions at point-of-sale.
  • Strengthened operational environment, improving management by adopting commercial best practices in software development, data transparency and improved security controls.

With ETS2 you can:

  • Create and manage travel authorizations and the travel approval process.
  • Submit vouchers and receive reimbursements.
  • Notify the traveler and the approver when a selection is out of compliance with flexible auditing based on agency business rules.
  • Capture receipts, manage itineraries, and approve authorizations and vouchers on a capable mobile device.

ETS2 enables the government to:

  • Further consolidate travel services, platforms, and channels.
  • Improve the ability to leverage government travel spending, thereby improving the City Pair Program and the FedRooms program.
  • Increase savings, efficiency, and transparency for improved accountability.

ETS2 serves an active user base of over 1 million Civilian Government employees, and was used for 94 percent of all civilian agency travel in 2020.

ETS2 is a competitively bid master contract with two vendors providing agencies travel and expense software, hosting, and support services based on fixed-price transaction fees, which is a unique program within the Federal Acquisition Service (FAS).

The first generation of ETS:
  • Unified over 80 Executive Branch agencies to a common, secure, web-based, automated service.
  • Consolidated over 250 disparate travel systems and processes.
  • Leveraged the government's purchasing power.
  • Reduced the reimbursement cycle time.
  • Increased online adoption to an average of 67 percent saving millions in fees annually.

Concur Technologies, Inc. (Redmon, WA) Awarded June, 2012:
Concur Technologies, Inc. is a world leader in web-based travel reservation planning, expense management and data analytics.

CWTSatoTravel (Arlington, VA) Awarded September, 2013:
CWTSatoTravel is the division of Carlson Wagonlit Travel (CWT) responsible for soliciting and managing travel for the U.S. military and government clients. CWT is a global leader specialized in managing business travel and meetings and events.

Last Reviewed: 2021-10-19