E-Gov Travel Service 2 (ETS2)

ETS2’s benefits and features include:

  • Improved usability and optimized online travel planning.
  • Increased navigation and ease-of-use, enabling informed cost and sustainability decisions at point-of-sale.
  • Strengthened operational environment, improving management by adopting commercial best practices in software development, data transparency and improved security controls.

With ETS2 you can:

  • Create and manage travel authorizations and the travel approval process.
  • Submit vouchers and receive reimbursements.
  • Notify the traveler and the approver when a selection is out of compliance with flexible auditing based on agency business rules.
  • Capture receipts, manage itineraries, and approve authorizations and vouchers on a capable mobile device.

ETS2 enables the government to:

  • Further consolidate travel services, platforms, and channels.
  • Improve the ability to leverage government travel spending, thereby improving the City Pair Program and the FedRooms program.
  • Increase savings, efficiency, and transparency for improved accountability.
ETS2 serves an active user base of over 1 million Civilian Government employees, and was used for 94 percent of all civilian agency travel in 2020.
ETS2 is a competitively bid master contract with two vendors providing agencies travel and expense software, hosting, and support services based on fixed-price transaction fees, which is a unique program within the Federal Acquisition Service (FAS).
The first generation of ETS:
  • Unified over 80 Executive Branch agencies to a common, secure, web-based, automated service.
  • Consolidated over 250 disparate travel systems and processes.
  • Leveraged the government’s purchasing power.
  • Reduced the reimbursement cycle time.
  • Increased online adoption to an average of 67 percent saving millions in fees annually.
Concur Technologies, Inc. (Redmon, WA) Awarded June, 2012.

Concur Technologies, Inc. is a world leader in web-based travel reservation planning, expense management and data analytics.

CWTSatoTravel (Arlington, VA) Awarded September, 2013.

CWTSatoTravel is the division of Carlson Wagonlit Travel (CWT) responsible for soliciting and managing travel for the U.S. military and government clients. CWT is a global leader specialized in managing business travel and meetings and events.

Last Reviewed: 2021-09-08