E-Gov Travel Service 2 (ETS2)

ETS2’s benefits and features include:

  • Improved usability and optimized online travel planning;
  • Increased navigation and ease-of-use, enabling informed cost and sustainability decisions at point-of-sale; and
  • Strengthened operational environment, improving management by adopting travel best practices in software development, data transparency and improved security controls.

ETS2 enables the government to further consolidate travel services, platforms, and channels, improves the leverage of government travel spending, increases transparency for improved accountability, and reduces waste. This directly aligns and supports the Office of Management and Budget Memo M-12-12 regarding Promoting Efficient Spending to Support Agency Operations with respect to travel.


The U.S. Federal Government is the largest consumer of travel services in the world. The first generation of ETS unified over 80 Executive Branch agencies to a common, secure, web-based, automated service. It consolidated over 250 disparate, non-web-based and paper-driven systems; leveraged the government’s purchasing power; increased online adoption from 5 percent to 68 percent (5%-68%); saving millions annually and reducing reimbursement cycle time.

Competitively bid ETS2 contracts were awarded to:

  • Concur Technologies, Inc., of Redmond, WA, in June 2012; and
  • CWTSatoTravel, of Arlington, VA, in September 2013.

Concur Technologies, Inc. is a world-leader in web-based travel reservation planning, expense management and data analytics. CWTSatoTravel is the division of Carlson Wagonlit Travel (CWT) responsible for soliciting and managing travel for the U.S. military and government clients. CWT is a global leader specialized in managing business travel and meetings and events.

print Share Icon Last Reviewed 2018-01-04