Vehicle Delivery

When you order a vehicle from GSA and request dealer delivery, the price includes a dealer-prep fee. You are not required to pay any fees to the dealership when you pick up your vehicle. Please refer to the Federal Vehicle Standards for more information on vehicle delivery. If you have a problem with the release of your vehicle from the dealership, contact us at vehicle.buying@gsa.gov or 844-472-1200.

Vehicle Pick-Up

When picking up your vehicle, bring your license plates and Certificate of Origin (COO) or Motor Vehicle Delivery Order to provide proof of ownership. Inspect the vehicle completely to make sure any options you ordered are included and there is no damage to the vehicle. Compare the Vehicle Identification Number (VIN) on your vehicle to the COO or with the order information found in AutoChoice to verify that you are accepting the correct vehicle.

Delivery Damage

If your vehicle arrives damaged upon delivery, please contact GSA Fleet at vehicle.claims@gsa.gov.

Last Reviewed: 2021-07-15