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The Accident Management Center or AMC, helps with accident reporting, vehicle repairs, and third-party claims.
Hours: Monday–Friday, 6:00 A.M.–6:00 P.M. CST
Call: 866-400-0411, then select option 2
Email: amc@gsa.gov
Immediately after an accident, check your glove compartment for the accident reporting kit and follow these steps:
Do not admit fault or sign anything except to your supervisor or a federal investigator. You’ll need to provide the police report to the AMC.
GSA Fleet can assist you if you have an accident in a GSA-leased vehicle. Contact GSA as soon as it is safe to do so, and no later than 5 business days after the accident. GSA will help coordinate repairs and manage the claims process.
U.S. and territories
Monday–Friday, 6:00 A.M.–6:00 P.M. (CST)
Call 866-400-0411 (option 2)
Email amc@gsa.gov
Germany
Monday–Friday, 7:30 A.M.–4:00 P.M.
CIV:+49-9641-70526-1893 or +49-0-611-143-546-7422
DSN: 314-526-1893 or 314-546-7422
Euroamc.de@gsa.gov
Belgium
Monday–Friday,7:30 A.M.–4:00 P.M.
+32-68-25-5330 | DSN: 314-597-5330
Euroamc.be@gsa.gov
Italy
Monday–Friday, 7:30 A.M.–4:00 P.M.
+32-68-25-5330 | DSN: 314-597-5330
Euroamc.it@gsa.gov
GSA pays to return GSA-leased vehicles to safe, working condition. GSA bills the leasing agency unless an identifiable third party is proven at fault. All repairs must be approved by the AMC:
If two GSA vehicles are involved, each agency pays for its own vehicle, regardless of fault. GSA does not discipline drivers. Your agency will determine any follow-up actions.
If you are a member of the public involved in an accident with a GSA-leased vehicle, you can file a claim against the government for any injury or property damage.
The Federal Tort Claims Act allows people to seek reimbursement when they are harmed by a federal employee’s wrongful or negligent actions while on the job.
To file a claim, you must submit Standard Form 95, a claim for damage, injury, or death () to the agency leasing the vehicle. If you don’t know which agency leased the vehicle, GSA can help you find out. You will also need the following information before contacting the AMC:
Call the AMC at 866-400-0411, option 2, or email amc@gsa.gov. If GSA can identify the vehicle, they will direct you to the right agency’s claims office.
Before starting repairs:
If additional damage is found:
After repairs are completed:
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Rates for Alaska, Hawaii, and U.S. territories and possessions are set by the Department of Defense.
Rates for foreign countries are set by the Department of State.
Rates are available between 10/1/2023 and 09/30/2026.
The End Date of your trip can not occur before the Start Date.
Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.
U.S. General Services Administration