June 03, 2026

GSA Releases Elimination, Optimization and Automation Handbook

Important advancement in agency’s mission to transform federal operations and deliver better results for taxpayers

WASHINGTON — Today, the U.S. General Services Administration released the Elimination, Optimization and Automation (EOA) Handbook [PDF - 2 MB], a practical guide for federal leaders seeking to improve operational efficiency, strengthen mission delivery, and reduce administrative burden through process improvement and emerging technologies.

The handbook compiles lessons learned and best practices from implementation efforts launched during the first Trump Administration. Drawing from operational deployments at GSA, the Department of Education, and NASA, it provides agency executives with tools and strategies to improve operations and automate repetitive tasks so employees can focus more time on mission-critical responsibilities. 

“President Trump has been clear that American taxpayers deserve a government that delivers services faster, operates more efficiently, and makes smarter use of emerging technologies,” said GSA Deputy Administrator Michael Lynch. “This handbook provides leaders with a framework they can apply immediately to reduce administrative friction, improve operations, and expand workforce capacity for mission delivery. It also captures lessons learned that agencies can reuse and scale, so teams are not starting from scratch each time.”

The handbook supports President Trump’s priorities of improving government efficiency, strengthening accountability, and accelerating the responsible adoption of emerging technologies across federal agencies.  It also reflects GSA’s continued focus on improving how government services are delivered, with an emphasis on speed, clarity, and practical execution rather than process for process’s sake. 

The handbook outlines approaches agencies can use to:

• Eliminate unnecessary or duplicative activities
• Expand employee capacity for higher-value work
• Optimize workflows and mission-support operations
• Automate repetitive tasks

In addition to operational guidance, the handbook highlights implementation considerations, governance approaches, and lessons learned from early federal deployments of automation and AI-enabled capabilities.

As agencies continue identifying opportunities to improve performance and strengthen internal operations, GSA is working as a force multiplier across government by sharing proven approaches, reducing duplication of effort, and helping accelerate adoption of tools and practices that deliver measurable operational results.

The EOA Handbook is intended for career and political executives, operational leaders, technology teams, and program managers responsible for improving organizational performance and advancing agency priorities.

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About GSA: GSA provides centralized procurement and shared services for the federal government. GSA manages a nationwide real estate portfolio of approximately 360 million rentable square feet, oversees more than $126 billion in products and services via federal contracts, and delivers technology services to millions of people across dozens of federal agencies. GSA’s mission is to deliver exceptional customer experience and value in real estate, acquisition, and technology services to the government and the American people. For more information, visit GSA.gov and follow us at @USGSA.