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GSA Seeking Feedback from Industry on Providing Human-Centered Design Services

Responses to the Request for Information will inform an upcoming market report, corresponding federal buying guide, and future procurement actions

WASHINGTON - The U.S. General Services Administration today issued a Request for Information to seek feedback from industry on how to most effectively provide human-centered design services for the federal government. The agency is seeking input for a forthcoming report, which will inform a federal buying guide as well as future procurement actions.

Human-centered design is the discipline of navigating complex problems and creatively designing effective solutions to meet people’s real needs. In preparing this RFI, GSA’s Office of Customer Experience conducted an in-depth analysis of current customer experience and design best practices.

“We are looking forward to learning more about the capabilities that industry partners can offer agency programs as they accelerate customer-centered experiences across the federal government,” said GSA’s Acting Chief Customer Officer Matt Ford.

The RFI is open through November 18, 2019.

About GSA

The mission of GSA is to deliver value and savings in real estate, acquisition, technology, and other mission-support services across government. One of its four strategic goals is to establish GSA as the premier provider of efficient and effective acquisition solutions across the government. To learn more about GSA, visit or join the conversation on social media at @USGSA and @GSAEmily.