When you order a vehicle from GSA and request dealer delivery, the price includes a dealer-prep fee. You are not required to pay any fees to the dealership when you pick up your vehicle. Please refer to the Federal Vehicle Standards for more information on vehicle delivery. If you have a problem with the release of your vehicle from the dealership, contact us at firstname.lastname@example.org or 844-472-1200.
When picking up your vehicle, bring your license plates and Certificate of Origin (COO) or Motor Vehicle Delivery Order to provide proof of ownership. Inspect the vehicle completely to make sure any options you ordered are included and there is no damage to the vehicle. Compare the Vehicle Identification Number (VIN) on your vehicle to the COO or with the order information found in AutoChoice to verify that you are accepting the correct vehicle.
If your vehicle arrives damaged, immediately contact GSA Fleet at Vehicle.Claims@gsa.gov to report any suspected vehicle damage. All damage must be notated on the vehicle delivery receipt/bill of lading at the time of delivery. GSA Fleet will instruct you through the claims process. Claims must be submitted to Vehicle.Claims@gsa.gov within 3 business days following the date on which the damaged vehicle was received.