U.S. General Services Administration
Chat or call
Hours for live chat and calls:
Sun 8 p.m. to Fri 8:30 p.m. Central time
Enterprise Infrastructure Solutions Resources
Get help transitioning from Networx and Local Service Agreements (LSA) and ordering Enterprise Infrastructure Solutions (EIS).
- Agency Pricer Tool Resources
- Informational Videos
- Mapping Spreadsheet from the CIO councils blog to track costs and cost allocation
- Ordering and Management Resources
- Service Guides
- Transition Resources
- IT Modernization Resources
- Videos on YouTube
- More Resources
Ordering and Management Resources
- EIS Supplier Business Support Systems (BSS) Authority to Operate (ATO) [DOCX - 86 KB]- Final report indicates all EIS contractors completed BSS FISMA Security Assessment & Authorization (A&A). EIS requires a “moderate” authorization defined in FIPS 199, NIST SP 800-60 and GSA Policies and Procedures. As of January 2020, all nine EIS contractors successfully completed both BSS functional and security testing, allowing them to accept and process task orders or service orders, provision or deliver services, bill for services and are now compliant with EIS contract section H.21.
- Conexus - GSA’s Telecom Expense Management System (TEMS) tool which supports EIS post-acquisition activities. Use it to manage agency funding, place and track Service Orders (SOs) to EIS awarded contractors, view and reconcile monthly vendor invoices, track Conexus advised disputes, view inventory, and create and download reports. If you are experiencing issues with Conexus, email our Conexus Help Desk at conexus.help@gsa.gov.
- Enterprise Infrastructure Solutions Ordering Resource Guide [PDF - 642 KB]
- Contracting Frequently Asked Questions (FAQs) [DOCX - 58 KB] - Get answers to questions related to task orders, roles and duties, and other general questions related to the EIS acquisition.
- Form to Request an EIS Delegation of Procurement Authority (DPA) - Warranted contracting officers (CO) or an authorized official with power to obligate funds for an agency may now request a DPA.
- EIS Pre-Solicitation Checklist [DOCX - 73 KB] - A quick reference checklist to assist the agency Ordering Contracting Officer (OCO) and Contracting Officer Representative (COR) as EIS solicitations are developed.
- Introduction to SSAT (Solicitation and SOW Assistance Tool) - overview of the SSAT tool.
- Management and Operations (MOPS) Handbook [PDF - 2 MB] - An overview of all post-award related processes, such as ordering, task order administration, billing, service-level agreement (SLA) management, and dispute resolution.
Informational Videos
- See our EIS Playlist on GSA’s YouTube channel.
- Get detailed information about each service that’s offered on the EIS Public Pricer.
Agency Tool Resources
For access to the EIS Agency Pricer, fill out the following forms and send them to eos.help@gsa.gov:
- Agreement to Protect Controlled Unclassified Information (CUI) Government Information [DOCX - 21 KB]
- Corporate Nondisclosure/Conflict of Interest Form [DOCX - 19 KB]
- Certification Regarding Nondisclosure of EIS Acquisition Information [DOCX - 29 KB]
- EIS Agency Pricer Access Request Form [DOCX - 47 KB]
Transition Resources
Find self-help instructions, tools, and resources for transitioning to EIS.
- What is Transition?
- IPV6 Transition SOO Template v1.3 [DOCX - 485 KB]
- Transition Handbook [DOCX - 558 KB]
- Transition Inventory User Guide [PDF - 4 MB]
- Transition Inventory Frequently Asked Questions [PDF - 245 KB]
- Transition Strategy and Management Plan (TSMP) [PDF - 1009 KB]
IT Modernization Resources
Find resources for modernizing your IT infrastructure.
Use cases
- Branch Office Use Case TIC 3.0 [PDF - 1 MB]
- Software Defined - Wide Area Network (SD-WAN) [PDF - 536 KB]
Additional Resources
- EIS Training Opportunities- Find virtual and in-person training and certification opportunities. They are available to contracting officers (COs), telecommunications program managers, contracting officers’ representatives (CORs), other agency users of EIS, and contractors.
- EIS Interact Community- Join the EIS Interact Community and find the latest RFP amendments and changes, connect with industry partners and customers, and find other resources:
- GSA EIS 1102 Briefing - February 16, 2017 (on Interact)
- GSA EIS 1102 Briefing Q&A (on Interact)
- Customer Support- Get expert help.