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Where can I get help using eRETA?
Visit www.gsa.gov/ereta for training guides and videos.
You can also email eRETA@gsa.gov for help with:
Who do I contact for login or password issues?
Contact the GSA National Application Helpdesk:
How do I request access to additional Agency Bureau Codes (AB Codes)?
Email eRETA@gsa.gov and copy your supervisor on the request.
What is eRETA?
eRETA (External RWA Entry and Tracking Application) is the system Customers use to submit and track Work Requests (WRs) and RWAs.
What is RETA?
RETA is the internal view of the system PBS uses to enter estimates, upload documents, and track WRs and RWAs.
In short:
Is eRETA the same as VCSS?
No. They serve different purposes:
Can I use the same login for eRETA and VCSS?
No. Each system requires a separate account
How do I get an account to access eRETA?
Visit www.gsa.gov/ereta
How do I login to eRETA once I have access?
Go to the portal.
Can anyone with access edit a WR/RWA or just the person who created it?
Any eRETA user with eRETA edit access, and with access to the same AB codes will be able to edit. If they require changes to their account please reach out to eRETA@gsa.gov.
How do I search for an existing WR or RWA?
Use the “Search” feature to find Work Requests and RWAs. Search by the WR/RWA number (best way) or by other criteria like the city, customer contact email address, etc. Use the “Financial Review” search category to only search for RWAs which have been accepted (no WRs).
What should I do if a particular WR or RWA does not appear in my search results?
To improve your results, try searching exclusively by the WR or RWA number, or reduce the number of active search filters you are using.
Please note that customer visibility in eRETA is restricted to the specific agency bureau codes associated with the customer’s user profile. If you are certain an agreement exists but it does not appear in your search, contact eRETA@gsa.gov. We can assist in verifying if your access needs to be expanded to include additional agency bureau codes.
Can I see financial information in eRETA/RETA?
Yes.
Can I view documents in eRETA/RETA?
Yes. In the Documentation section, you can find documents such as:
What’s the difference between a Work Request and an RWA?
Do customers have to use eRETA to submit requests?
Why can’t I edit the WR/RWA?
This could be for a few different reasons:
How can I get past these red validation errors during data entry?
The red error messages signify that something is wrong and can vary wildly depending on the situation. We recommend reaching out to eRETA@gsa.gov to walk through each issue step by step.
Can customers make changes after sending the request to GSA PBS?
Yes—but only while the request is still in early stages, or as a formal amendment to the RWA:
After the RWA is accepted, it can be amended. After an amendment is submitted to GSA PBS for review, only GSA PBS can edit. For the customer to make changes again before acceptance, GSA PBS would need to delete the pending amendment.
If customers need to make changes and can’t, contact your GSA PBS Project Manager / point of contact or eRETA@gsa.gov.
What should customers do if they can’t find the correct BOAC?
First, try the BOAC Search in eRETA.
If the customer still can’t find it, email eRETA@gsa.gov and include:
How can I see the available balance of an RWA?
You can view your available balance in eRETA/RETA on:
The balance updates regularly as costs are recorded. You may see a larger update once a month after billing is processed.
Does the Fund Certifying Official need an eRETA account to sign the RWA in eRETA?
No. Signatures are captured via email through DocuSign, signatures do not happen in eRETA. The Agency Fund Certifying Official will receive an email to sign and does not require an eRETA account.
When will the customer’s Fund Certifying Official receive a signature request?
After GSA PBS completes their internal review and formally requests signatures. Signatures do not happen within eRETA, they happen via email from DocuSign.
What if the customer signer didn’t receive the email?
Look at the email address entered in the Customer Approval tab in eRETA. Is it spelled correctly? If so, as your agency Fund Certifying Official to:
If it’s still missing, contact eRETA@gsa.gov.
Which letters will customers receive for their RWA?
GSA PBS sends customer letters at key points during the course of the RWA. The table below shows which letters are required by RWA type.
| RWA type | Acceptance | Follow-up | Completion | Closeout | Cancellation closeout |
|---|---|---|---|---|---|
| A | Yes | As needed | Yes | Yes | As needed |
| B | Yes | As needed | Yes | Yes | As needed |
| C | No | NA | No | No | As needed |
| D | No | NA | No | No | As needed |
| F | Yes | As needed | No | Yes | As needed |
| N | Yes | As needed | Yes | Yes | As needed |
| R | Yes | NA | No | No | As needed |
Who receives these letters?
GSA PBS sends the letters to selected contacts associated with the RWA. This typically includes key customer and GSA PBS points of contact from the RWA.
Can I view these letters in RETA/eRETA?
Yes. Customers can view letters in the Documentation section of RETA/eRETA for the agency bureau codes they are authorized to access. GSA will be able to see all letters.
Will customers receive an acceptance letter for amendments?
Only in certain cases. Customers will receive an acceptance letter if the amendment changes:
Administrative updates do not trigger a letter.
Are these letters signed by GSA PBS?
No. These are official communications generated by eRETA/RETA. They are not signed, but they serve as formal notifications about the project.
When will customers receive the acceptance letter?
Customers will typically receive it shortly after the RWA is fully signed and accepted by GSA PBS, typically within 5 business days of when GSA PBS signs the RWA.
Why would customers receive a follow up letter?
GSA PBS sends this letter when additional information is needed from the customer and work cannot continue without it.
If there is no response, the project may be closed, delayed, or costs may increase.
Will customers receive a rejection letter?
No. GSA PBS typically has a discussion with the customer before rejecting work. However, customers will receive an automated notification if the Work Request or RWA is cancelled.
What’s the difference between completion and closeout letters?
Completion letter:
Closeout letter:
What should customers do when they receive a closeout letter?
Follow the instructions in the letter. This letter confirms that the customer may de-obligate any remaining funds identified
Will customers receive these letters for F-type RWAs?
Completion Letter: No
Closeout Letter: Yes
Error, The Per Diem API is not responding. Please try again later.
No results could be found for the location you've entered.
Rates for Alaska, Hawaii, and U.S. territories and possessions are set by the Department of Defense.
Rates for foreign countries are set by the Department of State.
Rates are available between 10/1/2023 and 09/30/2026.
The End Date of your trip can not occur before the Start Date.
Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.
U.S. General Services Administration