2019 Compliance Report
I. Senior Agency Official for Plain Writing
Mark McHale, Associate Administrator for Office of Strategic Communications
II. Explain what specific types of agency communications have you released by making them available in a format that is consistent with the Plain Writing guidelines.
- Press releases
- GSA blog
- Great Government through Technology blog
- GSA.gov webpages
- Insite (intranet)
III. Inform agency staff of Plain Writing Act’s requirements
- Information on the Act is posted on InSite, the agency intranet, with shortcut.
- Plain Language Group on Salesforce Chatter (formed 1/3/2012) over 70 members.
- Feature articles on GSA InSite
- Mandatory online training class on Online University
IV. Agency provided the following training sessions:
- 11/8/18 - 49 FAS QP
- 11/13/18 - 25 FAS QP
- 12/6/18 - 16 FAS QP
- 3/27/19 - 103 FAS Workforce Transformation
- 4/4/19 - 57 FAS Workforce Transformation
- 6/6/19 - 6 Privacy
- 6/18/19 - 60 Personal Property Management sales managers
- 7/17/19 - 6 Human Resources Management
- 7/16/19 - 10 Personal Property Management
- 7/24/19 - 26 Human Resources Management
- 8/7/19 - 26 Human Resources Management
- 8/13/19 and 8/15/19 - 53 Office of Strategic Communications
- 8/14/19 - 46 Digital Gov class
- 8/20/19 and 8/22/19 - 46 Office of Strategic Communications
- 7/20 - 82 in-person attendees to first-ever federal PL summit. Over 580 people attended virtually.
* Office Hours
V. Ongoing compliance/ sustaining change
Name of agency contact for compliance issues: Katherine Spivey
VI. Agency’s plain writing website
Website address: www.gsa.gov/plainlanguage
VII. Customer Satisfaction Evaluation after Experiencing Plain Writing Communications
In July 2011, we created and posted an email address, firstname.lastname@example.org, published on our plain language page, www.gsa.gov/plainlanguage. In 2019, no one contacted us asking to clarify any GSA.gov page. We did get spam.